The desk
Who picks up, and what they can settle
+1 (224) 348-7275 or help@bellezaformula.com, Monday to Friday, 8am to 4pm Pacific, staffed from Los Angeles by people who can open the sheet while you wait.
No outsourced call centre, no third-party chat widget, no social account answering about revisions it cannot see. A call is written up against the record afterwards, and where a figure was quoted it is confirmed in an email, because numbers said aloud are worth having in writing.
Where to reach it
- Telephone: +1 (224) 348-7275
- Email: help@bellezaformula.com
- Hours: Monday to Friday, 8am to 4pm Pacific
- First reply: within one working day
- By post: JARROW FORMULAS, INC., 1824 South Robertson Boulevard, Los Angeles, CA 90035
- To stop texts now: reply STOP, telephone us, or use the removal form
Worth quoting
What gets you an answer first time
- The sheet code and revision from the pack. It opens the exact document you are looking at.
- Your order number, or the delivery address if the number has gone.
- Which field you are asking about. Dose basis, excipients and the not-tested-for row account for most questions.
- A photograph if a pack arrived damaged. It settles the carrier claim in one exchange.
- The mobile number if the question concerns texts, so the right record is worked on.
What the desk can and cannot do
- Can read any sheet out, name a supplier, confirm a revision and say which panels ran.
- Can open a return or a replacement on the same working day.
- Can close a number on the text list at once, without asking why.
- Cannot advise on dose, interaction or suitability. Nobody here is your clinician and the instruction is to say so rather than improvise.
- Cannot make a health claim. Asked whether a formula treats something, the honest answer is that it is a dietary supplement and it does not.
Timing
How long each thing takes
| Request | Usual time |
|---|---|
| Telephone answered | During Monday to Friday, 8am to 4pm Pacific, by somebody who can open the sheet |
| First reply to a written enquiry | Same day within Monday to Friday, 8am to 4pm Pacific, otherwise the next working day |
| Sheet or certificate sent | Same working day |
| Return instructions issued | Same working day |
| Refund reaching your card | 5 to 10 business days after the parcel is back |
| Number closed on the text list | At once, though a released message may still arrive |
| Data access or deletion | Acknowledged within 2 business days, completed within 30 days |
Optional
Revision texts
Optional, marketing only, and unconnected to placing an order.
- Marketing messages only. Revisions, new sheets, occasional offers.
- Paperwork is never texted. Confirmations and despatch documents are emailed.
- Up to 5 messages per quarter; frequency varies. Message and data rates may apply.
- US mobile numbers, eighteen or over.
- Reply STOP to close it. Reply HELP to get our details.
- No mobile information is shared with third parties or affiliates for marketing or promotional purposes.
- Not a condition of any purchase. See the Privacy policy and Terms.
On the list and want off? Use the removal form, reply STOP, telephone the desk, or write and ask.